For business accounts, becoming a member will entitle you to any special pricing to which your organization may be entitled. This includes discounts and bids. As a business user, you will need to obtain a school code either by searching for your school or organization when signing up or by calling or emailing our customer service department if you do not see it in the search. As an individual, you will enjoy quicker checkout times and have your orders saved in your order history. You can reach us at 1-800-628-5078 or by email at: firstname.lastname@example.org
Currently, order tracking is available once your order has shipped by calling customer service at 1-800-628-5078 or by sending us an email request to: email@example.com. You may also wish to try our handy live chat feature.
ANSWER: We accept all major credit cards including Discover and American Express. For our school and business accounts, you are welcome to submit your order as a purchase order. We will send you an invoice. Our payment terms are net 30 days.
ANSWER: Once your order is submitted to Cascade you can expect delivery in 3 to 14 business days. We are busiest during the months of July and August so longer turnaround times may be experienced during these months.
A school code is your account number. School codes enable our customers to take advantage of any discounts or special pricing available to your organization. We offer school codes to any school or business account. You may find your school code via our search function when you become a member. If you do not find it, we will be happy to set it up for you. Call customer service at 1-800-628-5078 or email questions to: firstname.lastname@example.org.
Once you select "become a member", you can obtain your school code if one exists in the system by searching for your school or organization. If you do not find your school or organization there you can call customer service at 1-800-628-5078 or email us at: email@example.com. We will be happy to assist you.
Yes, all the items we currently carry are listed on the web site. However, we are always open to adding new products. If there is something you are looking for that isn't listed, please email us at: firstname.lastname@example.org and we may be able to get it for you.
ANSWER: Any order in excess of $50.00 is shipped for free with the exception of direct ship items. Direct ship items will incur a 15% shipping charge. Orders under $50.00 will incur a shipping charge of $8.95.
If you forget your user information simply click: "forgot your password?" after selecting "log in". You will be prompted for the email address you used when you signed up. If you don't know the email address you used, simply contact customer service at 1-800-628-5078 or email us at: email@example.com and we will be happy to assist you.
Yes, if you have created a user account that included your school code, you will be able to order against a bid. However, all bids are not assigned to your account as a matter of course. If you are unsure whether or not you are seeing bid prices, you should call customer service at 1-800-628-5078 or email us at: firstname.lastname@example.org and ask to have your bid and/or discount uploaded.
If you are not seeing your bid prices or your discounted prices and if you have created an account that included your school code, you will need to contact customer service at 1-800-628-5078 or email us at: email@example.com and ask to have your bid and/or discount uploaded.
ANSWER: Yes, we are happy to offer our products to private schools, businesses and individuals. Schools and businesses can request an account and can order by purchase order or credit card. Individuals will be prompted to pay by credit card only.
Yes, some retailers take advantage of our buying power to stock their stores with desirable name brands and items that may not otherwise be available to them. For a customized price quote, contact customer service at 1-800-628-5078 or email us at: firstname.lastname@example.org.
ANSWER: Yes, if you are an individual and wish to send an order to another address, you may do so. You will be able to enter the address at checkout. If you are a school account you are able to direct your order to another school but it must be in the same school district.
ANSWER: There are several ways to search for an item. The best way is to enter the item number in the search box at the top of the home page. If you do not know the item number, you can search by using a keyword in the search box. You may also mouse over a category, select a sub category and look for the item there.
Live chat is available during normal business hours which are 8 am to 5 pm EST, Monday through Friday. If live chat is busy, you can always call us at 1-800-628-5078 or email us at: email@example.com.
Yes, our school and school district approval process is the best there is. There are two levels of approval available. When both levels are enabled the designated person at the school level will get an email notification that an order has been placed by a staff member. Once the order is approved at the school level, the designated person at the district level will need to submit the order to Cascade. To set this up, please contact customer service at 1-800-628-5078 or email us at: firstname.lastname@example.org.
Yes, for 'back-to school' orders, all claims must be submitted by October 1st. For all other shipments, all claims must be submitted within 30 days. Any shipping damage must be reported immediately to Cascade. You can contact us by calling customer service at 1-800-628-5078 or by emailing us at: email@example.com.