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GENERAL TERMS & CONDITIONS

5 EASY WAYS TO ORDER WHEN YOU RECEIVE YOUR ORDER

Visit our website: 1. Count your Cartons:
www.cascadeschoolsupplies.com Count the packages you receive. If there is a
discrepancy, please call us at 1-800-628-5078 within
Email us: 2 business days.
orders@cascadeschoolsupplies.com
service@cascadeschoolsupplies.com 2. Check for Damage:
Any visible damage must be noted on the freight bill
Call us toll-free: upon signing for your freight. You must contact
1-800-628-5078 customer service within 2 business days to report
any concealed damage. Retain all packaging and
Fax us toll-free: cartons. Photographic evidence will be required. We
1-866-298-6578 are unable to honor concealed damage claims beyond
2 business days. Honored concealed damage claims
Mail us: will be at a maximum of 2/3 the price of the item.
Cascade School Supplies INSPECT ALL FREIGHT IMMEDIATELY!
P.O. Box 780
North Adams, MA 01247 3. Find your Packing List:
Your packing list will either be on the outside of your
ORDERING INFORMATION carton, inside your carton or in a separate envelope
delivered to your receiving department with your order.
Shipping Charges:
Orders of in stock items over $50.00 will be shipped 4. Check your Order In:
for free, excluding Direct Ship DS items. All orders of Open the cartons and empty the contents on a clean,
in stock items less than $50.00 are subject to a flat surface. Check all items against the items listed
shipping (minimum $10.95) charge. Direct Shipped on your packing list. Note any discrepancies & report
“DS” items are subject to a 20% shipping charge. them to our customer service department at
*Direct Ship items are a tailgate delivery. 1-800-628-5078, service@cascadeschoolsupplies.com
or fax 1-866-298-6578 within 30 days.
Customer Accounts:
Credit accounts are provided for public schools, day RETURNING ITEMS
care centers, governmentally funded agencies and
qualified commercial customers. Individuals are Contact our customer service department before making a
welcome to order on our website or by using our return.
fast order form and sending it by mail with a check or
money order. Carefully repack the items in the original packaging if possible
to avoid damage during shipping. Please include a copy of your
Payment Terms: packing list and return document.
All invoices are due net 30 days from invoice date.
Returns may be subject to a return freight and restocking fee.
Sales Tax:
All sales paid for with personal check or credit card Furniture and capital equipment orders being cancelled after
are subject to sales tax. shipment are subject to the manufacturer’s shipping and re-
stocking fees.
Product Information & Pricing:
All product information and pricing in this catalog is
accurate as of 12/31/2024. While we will make every
effort to maintain these prices, we cannot guarantee
this. We are not responsible for typographical errors.
If an item is described inaccurately, or if a price has
changed since print time, we will make every effort
to notify you before processing your order.